1-DEFINITION AND OBJECT OF THE CONTRACT 1.1 – This contract (“Contract”) is a distance contract pursuant to art. 50 and ss. Of Legislative Decree 6 September 2005, n. 206 (“Consumer Code”). The Contract relates to the sale of products on the www.bravovapes.com website (“site”) which “BRAVO S.R.L.” (“Bravo vapes”), with registered office in Novara (NO), Via Pigafetta n ° 20, Tax Code, VAT number and registration number in the Reg. Imp. Of Novara 02333270037 to consumers (“Customer”). The Contract is concluded directly through the acceptance by Bravo vapes of the order by the Customer, completed through the specific functions on the site, based on the methods described in the following article 3. 1.2 – The present general conditions of sale ( “General Conditions”) and, in particular, the information referred to in art. 52 of the Consumer Code, as provided by Bravo Vapes listed on the Site, will remain valid and effective until they are modified and / or integrated by Bravo Vapes itself. Any changes and / or additions to the General Conditions will be effective with effect from the date on which they will be communicated to the public and will apply to sales made from that date. The latest updated version of the General Conditions is the one available on the Site.
2-PRICES AND PAYMENT The sales prices of the products published on the Site are expressed in Euros and include VAT. Shipping costs are not included, before confirming the order and paying the price. The customer can pay the amounts due: – online, through his credit or prepaid card (VISA, MASTERCARD, AMERICAN EXPRESS, POSTEPAY, PAPER PAYPAL) with the PAYPAL service; – online via PAYPAL with its PAYPAL ACCOUNT; – by bank transfer.
3-ACCEPTANCE OF THE GENERAL SALES CONDITIONS By placing an order according to the methods provided on the Site, the Customer declares to have read all the information provided during the purchase procedure, such as that of being of age, solvent or legally authorized by the authority parental or guardian, and to fully accept these general conditions of sale. Therefore, Bravo Vapes declines all responsibility in the event that incapable or unauthorized subjects act in violation of these rules.
4-PURCHASE ORDER The Customer can purchase the products illustrated on the homepage of the Site within the respective sections by product category, as described in the relevant information sheets. The order is immediately confirmed electronically by sending a confirmation receipt to the e-mail address communicated by the Customer at the time of purchase on the Site. The order confirmation email contains the following data:
- order number and date
- personal data, telephone number, delivery address
- product characteristics, quantity and price
- payment method
- shipping cost
- applicable taxes
- information on the right of withdrawal
- total order amount.
The Customer undertakes to verify the correctness of the data in the order confirmation email and to promptly report any errors or omissions to Bravo Vapes.
5-METHOD OF SHIPPING, EXPENSES AND DELIVERY The purchased goods are sent to the Customer by express courier. The courier is chosen by Bravo vapes based on the destination areas of the goods. Deliveries can be made both in Italy and abroad. The shipping cost is set at 6 euros including VAT, regardless of the quantity of products purchased. On the Site, before confirming the purchase and paying the price, the buyer is continually informed of the real shipping cost by consulting the “shopping bag”. Bravo Vapes is not responsible for delays occurred during transport due to the fault of the carrier nor is it responsible for delays due to incomplete or incorrect addresses that prevent the delivery of the goods. Bravo Vapes will process the order quickly and in any case within thirty days from the day following the day on which the customer sent the order. Without the Customer’s consent, Bravo vapes cannot fulfill by performing a supply other than that agreed upon, even if of equivalent or higher quality.
6-RIGHT OF WITHDRAWAL Bravo vapes guarantees the right of withdrawal pursuant to art. 64 and following of Legislative Decree 206/2005. This right is not recognized to VAT holders who purchase products for uses related to their business. The right of withdrawal is exercised by sending, within the deadline (10 working days from receipt of the goods), a written communication to the geographical address of the supplier’s office by registered letter with acknowledgment of receipt. The communication can be sent, within the same term, also by telegram, telex and facsimile, provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours. The Bravo vapes Customer Service will promptly communicate to the customer the instructions on how to return the goods which must be received by Bravo vapes within 10 days of authorization. Bravo vapes will reimburse the Customer for free the sums paid in the shortest possible time and in any case enter thirty days from the date on which he became aware of the exercise of the right of withdrawal by the Consumer. The right of withdrawal is lost for lack of the essential condition of integrity of the goods (packaging and / or its contents), in cases where Bravo vapes ascertains: – the lack of the external packaging and / or the original internal packaging; – l absence of integral elements of the product; – damage to the product for reasons other than its transport. In case of forfeiture of the right of withdrawal, Bravo vapes will return the purchased good to the sender, charging the shipping costs to the same.
7-WARRANTY AND RETURNS All products purchased from Bravo Vapes are covered by the manufacturer’s conventional warranty and by the 24-month warranty for lack of conformity, pursuant to Legislative Decree 24/2002. In case of defective material, the defect must be communicated to the seller no later than two months after the discovery of the defect itself. This notification must be made by e-mail to be addressed to the address [email protected] The customer will be entitled to the replacement of the defective product by the seller, without charge and in a reasonable time: – everything must be sent to Bravo Vapes with original packaging. The costs for shipping the material are the responsibility of the customer; – improperly used or tampered with products are not covered by the warranty. Also excluded from the warranty are parts of perishable products with use, such as batteries and atomizers / cartomizers.
8-CUSTOMER SERVICE The customer can request assistance by writing an e-mail to the e-mail address [email protected], or by sending a registered letter to the office address.
9-APPLICABLE REGULATIONS The sale and purchase of goods and services online is currently governed mainly by Legislative Decree no. 185 in implementation of Directive 97/7 / EC relating to the protection of consumers in respect of distance contracts, by Legislative Decree 6 September 2005 n. 206, or the Consumer Code and the Legislative Decree 9 April 2003 n. 70 in implementation of Directive 2003/31 / EC relating to some legal aspects of electronic commerce. Therefore, the commercial relationship between the Customer and Bravo vapes will be governed by the following general conditions of online sales and by current legislation.
10-JURISDICTION For the resolution of any civil disputes arising from the interpretation, execution and termination of this contract of distance selling, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the Consumer, if located in Italy (Art . 63 Legislative Decree 205/2006); if the customer is resident abroad, jurisdiction is with the Rome forum.
11-PERSONAL DATA PROCESSING Bravo Vapes processes personal data with the explicit authorization of the customer and in compliance with the provisions of Regulation (EU) 2016/679 (“GDPR”).